Large Tuna’s 84 year old mother (Mom Tuna) recently moved in with us. Now that she’s here with us all the time she no longer needed a cell phone. She had gotten one of cricKet’s cell plans since it was cheap and she only used the phone for emergencies. In February she tried to cancel the service pre-moving in with us…neither customer service phone number on the bill worked.
In March she tried again, this time after a long hold she managed to get through to a customer service representative who found out that she wanted to cancel, asked if she could please hold and then left her on hold for 45 minutes until frustrated as all get out mom finally hung up.
Today we get a bill for two months showing the account as still active! So, I call the number this time ready to give someone a piece of my mind….except…their customer service number never actually connects you to a human…just one automated system after another.
I got online and found their “new business” number which…SURPRISE…someone live answered right away! So I proceeded to explain what was going on and that I needed to cancel this account and their customer service number provided anything but. The lady was nice and gave me some sort of “back door” 866 number to get a live customer service agent.
And I did get a live one…who…in…broken…English…explained…that…she…couldn’t…help…me….but…the…cancellation…department…could. And then she put me on what would break the record for the longest hold I’ve been put on. But I wasn’t getting off the phone without this shit getting done. Finally Elise the cancellation lady, whose English was slightly better than the previous broad’s, came on the phone. For the third time I explained the troubles mom had trying to cancel the account and that I wanted to get this resolved.
She then told me she understood and asked if there was any friend or family member I could think of that I could have take over the account! OMG! Now I had lost all patience and proceeded to Chew. Her. Ass. I couldn’t have been more rude but listening to the same hold music for almost an hour really just put me over the edge. I didn’t find any sane reason that I would curse someone else with shitty customer service and horrible reception…especially someone I actually like and want to remain on speaking terms with.
After a massive reaming from me…which I’m sure she only understood about a quarter of she finally realized it was time to just cut me loose and give me what I wanted in the first place. So at the end of an almost one hour and forty-five minute phone call they finally cancelled the account!
Word to the wise…all the horror stories you hear about cricKet…they are ALL true. Worst company ever.
